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STIMRX (GymMax)
1197 Peachtree St., Suite 513
ATLANTA, GA. 30361

LIFETIME WARRANTY 

We are the only Muscle Stimulator company in the world that backs our product with a Lifetime Warranty.  

We are the manufacturer - No middle man. No dealers. You are buying direct from the source. We have been in business for 30 years. We are considered to be the number one authority in the world concerning Electronic Muscle Stimulators. All of our EMS devices carry a Lifetime Warranty.

Recently The History Channel contacted us for information related to Bruce Lee and his use of the Muscle Stimulator. In 2009 The History Channel will release a documentary detailing Bruce Lee and his life.

Customer Service and Return Policy Criteria:

We carry only top quality products which we are certain will help keep you stimulated, however we want you to shop in complete confidence! This is why StimRx.com  puts so much effort into only carrying top quality products from consumer-friendly manufacturers who stand behind high quality standards. In the event a product is confirmed as a manufacturer's defect, or confirmed damaged due to the shipping process, StimRx.com will ship you out a replacement at no charge.
Unfortunately, we will have to deny your refund if your return is sent back toStimRx.com without a Return Merchandise Authorization (RMA), or if the retail package or product is missing any contents or defaced in any way.

Return Service Fees: Most product returns require a service fee of 20%.  Please understand that when a product is returned, quite a lot of work goes into the return process, and this service fee allows us to keep our retail costs low, and our quality of service levels very high. The good is that less than 2% of our products are returned. Our customers love our muscle stimulators. This policy also helps provide our loyal customers with a Lifetime Warranty on all muscle stimulators and Ab Belts.

REFUSED SHIPMENT/UNDELIVERABLE PACKAGE
If you refuse a package upon arrival or your package is undeliverable due to customer error, we must charge your card for the shipping cost and shipper fee caused by your decision. This policy applies even if your order was originally sent to you via FREE shipping.

DEFECTIVE PRODUCTS
Because each of our wonderful suppliers handle defective items differently, please call us at 800-573-8171 if you encounter any problems with your purchase and we make sure any issues are resolved in a timely manner.

Common Sense Precaution
Due to the medical and rehabilitation nature of the products we make available to consumers for retail, we urge you to use our products with caution. If you are not fully aware of how something works, whether the product choice suits your condition, or if you suspect a defect, report it to us and consult with your medical professional before using! 

CANCELLING AN ORDER
In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders . If you no longer want a product after the order has been placed, please contact us for a Return Merchandise Authorization via email or telephone once you have received the product. Unauthorized returns/refused shipments will not be accepted or credited.

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