terms and conditions
Customer Service Department
We usually reply quickly to emails : ) E-Mail: hello@flextoneusa.com
Hours Available: 24/7 365 days a year
Contact us in regards to any of the questions below.
Shipping & Delivery
Privacy & Security
Returns & Exchanges
Ordering
Payment,
Pricing & Promotions
Viewing Orders
Payment Methods
FlexTone accepts Visa, MasterCard, American Express, Discover, and PayPal.
Special Offers & Promotions
FlexTone will occasionally run special offers and promotions. To take advantage of these offers, simply enter your promotion code at the time of check out, prior to payment.
Sales Tax
FlexTone charges all applicable and required sales tax. Taxes will be added to your order at the time your payment is processed.
Shipping & Delivery
All of our units are carefully wrapped and boxed to ensure your unit arrives in perfect condition.
FlexTone delivers to the United States, including Alaska, Hawaii, and APO/FPO addresses (for military personnel). We ship exclusively with UPS; Small accessories are shipped USPS 4-5 business days.
Shipping Outside the U.S.
All International Orders will be charged a $90 Shipping FeeOrders Shipping to Canada, Hawaii and Alaska will incur a $30 Shipping Fee.
Cutoff Time for Expedited Orders
2 Business Day and Next Business Day orders must be received by 3 pm EST Monday through Friday. Available on in-stock items only.
30-Day Money Back Guarantee
If you are not completely satisfied with your FlexTone device, return it for any reason within 30 days of the date of purchase and we will refund the full purchase price (minus shipping & handling).
Return Service Fees
Units returned require a 15% restocking fee. Please understand that when a product is returned, quite a lot of work goes into the return process, and this service fee allows us to keep our retail costs low, and our quality of service levels very high. The good news is that less than 2% of our products are returned. Our customers love our muscle stimulators. Customers are responsible for return shipping fees for warranty and service outside of 30 days.
Manuals
You are able to Download any manual electronically at the link below.
Returns
If you would like to return an item you ordered, please email us at hello@flextoneusa.com with the following information: product name, your name, address, date of purchase, order number if available, phone number, email address and briefly describe the reason for return. Refunds are issued within the first 30 days of purchase date and are subject to a 15% restock fee. Please print the email and include with the return.
If you return any item(s), please ship your items postage-paid, insured, with a tracking number. Allow 3 weeks for processing. A credit will be issued to the original method of payment.
FlexTone – One Year Warranty
FlexTone is covered by a no-hassle Lifetime Warranty. If your device fails for any reason during the course of normal use, we will replace it free. Our warranty does NOT cover abuse or water damage. The One Year Warranty does not cover accessories such as cables, electrodes or adapters. For warranty service or questions email hello@flextoneusa.com.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Secure Transactions
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or look for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Registration
In order to place an order on this website, a user must first complete the registration form. During registration, a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you. We DO NOT retain credit card information once an order is placed.
Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. This information is never shared or sold to any other organization.
Email Subscriptions
The email address provided to us will be used for communication regarding your order, as well as any future updates, user tips, or product specials. Your email address will never be shared or sold to another organization. You can unsubscribe at any time by simply clicking the unsubscribe link at the bottom of any email we send.
OUR REPUTATION SPEAKS FOR ITSELF
At FlexTone we offer only the premium quality healthcare products that work because we want you to feel better. Our business is built on our reputation and we want you to be as satisfied with your experience as tens of thousands of our customers are. That is what your purchase from us will be – an experience. Not only do we supply superior products, FlexTone Specialists are available to help you get the right products.
As a FlexTone.com customer you can be confident in your purchase because we offer:
- Superior products developed from 30 years in the industry.
- Trained FlexTone Product Specialists available 24/7 for support.
- Our Iron-clad 30-day money back guarantees. Give it a try on us!
- LifeTime Warranty that covers your purchase.
Complimentary Needs Evaluation
An exclusive service, only available to FlexTone.com customers. This free consultation combined with our 30-day money back guarantee and LifeTime warranty means you will also have the peace of mind in your purchase. We know making a decision to find the right pain relief and healing products for you can be difficult, especially on-line, and we don’t want you to worry. With every product, you have our guarantee that you will be 100% satisfied or you get your money back.
