Contact us in regards to any of the questions below.
FlexTone accepts Visa, MasterCard, American Express, Discover, and PayPal.
FlexTone will occasionally run special offers and promotions. To take advantage of these offers, simply enter your promotion code at the time of check out, prior to payment.
FlexTone charges all applicable and required sales tax. Taxes will be added to your order at the time your payment is processed.
All of our units are carefully wrapped and boxed to ensure your unit arrives in perfect condition.
FlexTone delivers to the United States, including Alaska, Hawaii, and APO/FPO addresses (for military personnel). We ship exclusively with UPS; Small accessories are shipped USPS 4-5 business days.
All International Orders will be charged a $90 Shipping FeeOrders Shipping to Canada, Hawaii and Alaska will incur a $30 Shipping Fee.
2 Business Day and Next Business Day orders must be received by 3 pm EST Monday through Friday. Available on in-stock items only.
If you are not completely satisfied with your FlexTone device, return it for any reason within 30 days of the date of purchase and we will refund the full purchase price (minus shipping & handling).
Units returned require a 15% restocking fee. Please understand that when a product is returned, quite a lot of work goes into the return process, and this service fee allows us to keep our retail costs low, and our quality of service levels very high. The good news is that less than 2% of our products are returned. Our customers love our muscle stimulators. Customers are responsible for return shipping fees for warranty and service outside of 30 days.
You are able to Download any manual electronically at the link below.
If you would like to return an item you ordered, please email us at firstname.lastname@example.org with the following information: product name, your name, address, date of purchase, order number if available, phone number, email address and briefly describe the reason for return. Refunds are issued within the first 30 days of purchase date and are subject to a 15% restock fee. Please print the email and include with the return.
If you return any item(s), please ship your items postage-paid, insured, with a tracking number. Allow 3 weeks for processing. A credit will be issued to the original method of payment.
FlexTone is covered by a no-hassle Lifetime Warranty. If your device fails for any reason during the course of normal use, we will replace it free. Our warranty does NOT cover abuse or water damage. The One Year Warranty does not cover accessories such as cables, electrodes or adapters. For warranty service or questions email email@example.com.